PACTS Resource Map

Designed an interactive provider map of Philadelphia Alliance for Child Trauma.

Web Design | Resource Map

OVERVIEW

Objective

Design an interactive resource map of PACTS' 21 partner programs to help the public find behavioral and mental health services in Philadelphia. It should allow the providers to easily look up what other providers offer as well.

Team

1 team lead, 1 product manager,  4 developers, 2 designers

My Role

UX & UI Designer, mainly for the public-facing features

Duration

Sep 2019 -

Users

The public patients with child trauma in Philadelphia, their care givers, and the provider agencies.

Tools

Figma, Adobe Photoshop, Adobe Illustrator, Journey Maps, Interviews, Sketching

Organization

Bits of Good

Partner

The Philadelphia Alliance for Child Trauma Services (PACTS)

DESIGN FEATURES

Landing Page

Since the partner want the app to be housed in their new website as a main function, a landing page to guide users to the provider map page. 

List & Map View

Users can look at their search results (or all providers) in a list and map view. 

Search & Filter

Users can search the resource by zip code, provider name, or other information.

Provider Info Panel

By clicking on list or map, users can view the detail information of a provider.

DESIGN PROCESS

From Needs To Solutions

To translate the needs to solutions, we started from journey mapping to identify the pain points and opportunities in the current user process.

pacts_journey-map-1.jpg
pacts_journey-map-2.jpg

Brainstorming & Sketching

Based on the journey maps and our client needs, we further brainstormed how the interface should look like and designed multiple alternatives on paper. 

Lo-Fi Prototype

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Interaction Flow

Before add styles and interaction to the prototype, we tried to create an optimal flow about how users will interact with the application to achieve their goals.

Visual Design

For the visual design of the product, we got some inspiration and created a mood board that convey a soothing and positive feeling. To keep some consistency with PACTS' previous branding, we used green as the main color.

Based on the mood board, we created the style tile for the product.

REFLECTION

VIEW OTHER WORKS

©2019 by Yuhan Zhou.